A microphone is required so your proctor can hear you. To troubleshoot a microphone issue, please follow the instructions below.

If you are using Chrome

• Click the  Lock Icon on the top left 
• Find Microphone  and set to Allow
• Refresh the page 

If you are using Firefox

• Click the lock icon
• Click the X next to the Microphone settings if it's blocked 
• Refresh the page
• Click Allow when prompted 

If you are using a PC with Windows

1. Right-click the Sound Icon  in the lower right of your screen
2. Click Open Sound Settings
3. Open Sound Control Panel
4. Click the Recording tab
5. Ensure a microphone is enabled by right-clicking the device you want to check
6. Then click Enable
7. Ensure the microphone's volume is turned up and unmuted up by right-clicking, then click Properties
8. Click the Levels tab
9. Increase Volume and Unmute Microphone if applicable
   
   
   

10. If this doesn’t work, try adjusting your privacy settings:

11. Go to Start  

12. Open Settings 

13. Open Privacy 

14. Select Microphone 

15. Under Allow Apps To Access Your Microphone, turn the switch On

If you are using a Mac

• Click the Apple Icon 
• Open System Preferences 
• Open Sound
• Click the input tab 
• Select the Correct Microphone if multiple active

• Check that the selected microphone is picking up the sound by speaking out loud and referencing the input level bar. Try adjusting the input volume bar. 

 Security and Privacy Settings

• Click the Apple Icon 
• Open System Preferences 
• Open Security and Privacy 
• Click the Privacy tab
• Select Microphone  on the left side
• Enable the checkbox next to the browser that you're using 
• Restart your browser for changes to take effect and try again

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